Privacy Policy

We are EHQ Electrical Equipment Joint Stock Company (hereinafter referred to as EHQ) with Headquarters at: Shophouse 0.04 Block A2 Hung Ngan Garden, No. 48A Duong Thi Muoi, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
To Access and use some services at https://ehq.com.vn, you may be required to provide us with personal information including: Full name, email address, phone contact number, address… EHQ to gather information we deem necessary provided by you for the purpose of improving user service and customer shopping experience.

1. What we do collection and store?

While you access to the website, we will monitor:

  • Products you viewed: EHQ will use for the purpose of display products you have viewed recently.
  • Location, IP address, and browser type: EHQ will use for purposes tax and shipping estimates.
  • Shipping address: EHQ will request you to fill in this field to can estimate shipping costs before you sent order and ship it to you.
  • EHQ will use cookies to track the contents of your shopping cart while you access our website.

When you make an order from EHQ, we will request you for information include your name, billing address, shipping address, email address, phone number, payment information and financial information additional accounts such as account name and password. EHQ use this information for some of purposes such as:

  • Send to you information about your account and the order you’ve placed.
  • Feedback to your requests, including refunds and complaints.
  • Process payments and prevent commercial fraud.
  • Setup your account on the EHQ service.
  • Comply with all the regulations of EHQ.
  • Improve the quality of our service.
  • Send to you promotional messages
  • When you create an account, we will save your name, address, email and phone number, to use for future payments.

2. We share your data with?

EHQ commitment with you not to sell, share or reveal your personal information to any other third party. EHQ use Secure Sockets Layer (SSL) to secure user information from invalid data access.

We understand that your rights in the protection of personal information are also EHQ responsibility, so in case of any questions or comments related to this Privacy Policy, please contact us via email: info@ehq.com.vn

3. How long your data exist.

Customer’s personal data will be stored until they requests to cancel. Remaining in all cases, personal information of customers will be kept confidential on the server.

4. Who in our team has access.

Members of EHQ may access the information you provide:

  • Order information such as: What to buy, when to buy and address to send products.
  • Provide customer information such as: Your name, email address, payment information, and shipping address.
  • Members of our Company have access to this information to help you order fulfillment, refund processing and support for you.

5. Which third parties will receive your information?

We accept payments through some third party partners. During the processing, some of your data will be transferred to them, including information needed to process payment, such as total order value or invoice information.

6. Commitment to confidentiality of Customer information.

Your personal information on EHQ is committed to absolute confidentiality according to EHQ Privacy policy. The collection and process of information of each customer is only done with them agree, unless otherwise provided for by law.