Delivery policy

SCOPE OF APPLICATION:
EHQ delivers products to the address requested by customers In Vietnam and all free Products sold by EHQ are delivered at the buyer’s warehouse on EHQ means of transport, accord with Incoterms 2020 DPP (Delivered at Place Paid) delivery terms.

DELIVERY TIME:
During the ordering process, please fill in the required information completely to help us handling the order.
When we receive your order, we will promptly process it to deliver to you as soon as possible. For the customers first time buy goods at EHQ, we would like to contact you in advance to confirm the authenticity of the order. Delivery times to customers as belows:

  • Within 24 hours in the urban of Ho Chi Minh City for orders of available products.
  • For customers other Provinces with orders of available products, we will deliver by express delivery. This time doesn’t not include weekends and holidays.
  • For products that are not available but must be ordered from the supplier, EHQ will deliver the goods according to the Terms of Deliver in the contract / order agreed.

RESPONSIBILITIES FOR SHIPPING GOODS:
The shipping service designated by EHQ will be responsible for the risks such as loss or damage of the goods during the transportation from EHQ to the customer.

The customer is responsible for check the goods when receipt. When discovered the goods damaged or wrong model compared to the ordered, please sign to confirm the condition of goods with the delivery staff and notify with us for settlement.

After the customer has signed to receive the goods without making any notes about the condition product, it’s means that EHQ is not responsible for requests to return damaged. At this time, the goods are transferred to the warranty status in accordance with the Warranty Policy of EHQ.